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Account & data deletion

Delete your Phsyo Care account

Phsyo Care (developed by RK SOLUTIONS) is the app clinics use to manage appointments, visits, billing and exercise plans, and that their patients and staff sign in to. You can delete your account at any time, from inside the app or with the form on this page — you don’t need the app installed to make a request.

Option 1 — Delete your account in the app

Deletion in the app takes effect immediately.

Patients

  1. 1Open Phsyo Care and sign in.
  2. 2Tap the More tab.
  3. 3Tap Delete Account and read what will be removed.
  4. 4Type DELETE, then tap Permanently delete account.

Clinic staff & admins

  1. 1Open Phsyo Care and sign in.
  2. 2Go to More → Settings.
  3. 3Under Account, tap Delete Account.
  4. 4Enter your password, type DELETE, then confirm.

If you are the only admin of a clinic organization, deleting your account would leave the clinic without anyone who can manage it. In that case the app sends us a deletion request instead, and we contact you to arrange it — usually within 7 working days.

Option 2 — Request deletion online

Can’t sign in, or don’t have the app any more? Send us a request below, or email [email protected] from the email address on your account with the mobile number you signed in with.

To protect you, we verify that the request comes from the account owner (usually by contacting the mobile number or email on the account) before deleting anything. Verified requests are completed within 30 days.

Include your country code, for example +1 415 555 2671.

What happens to your data

Deleted immediately

Login credentials
Your password (if you have one) and the ability to sign in.
Contact details on your account
Mobile number and email address are removed from your login. Patients’ names are also removed from the login.
Completed deletion request
The name, mobile number, email address and message submitted with the request are removed once processing is complete.
Sessions
You are signed out on every device; all refresh tokens are revoked.
Devices & notifications
Push-notification tokens, in-app notifications and one-time passcodes (OTPs).
Clinic access (staff)
Your staff permissions and access to every clinic branch.

Retained, and why

Clinical records
Visit notes, assessments, treatment and exercise plans, prescriptions and uploaded documents stay with the clinic that created them while its subscription is active, and for 90 days after it ends, after which they are permanently deleted. After your account is deleted they are no longer linked to any login.
Billing records
Invoices, payments and dues follow the same terms as clinical records: kept during the clinic’s subscription and for 90 days after it ends.
Clinician attribution (staff)
Staff names stay on the clinical records they authored so those records remain accurate.
Security & audit logs
Operational audit logs (including a record that the deletion happened, without your contact details) and SMS dispatch logs, retained indefinitely for security and compliance tracking.

Your clinic is responsible for the clinical and billing records it keeps about you. To ask for those to be corrected, contact the clinic or email us; we respond to access and correction requests within 15 days. See our Privacy Policy for full retention terms.

Questions

Email [email protected]. You’ll also get an email confirming the deletion if your account had an email address. For how we handle your data generally, see our Privacy Policy.